Sackett Ridge Store Policy
SACKETT RIDGE'S POLICY
We accept returns within 7 working days of when you received it.
To return merchandise please call us (413)568-6430 within 7 days to get a return authorization.
This number must be clearly placed on the package. Our address for returns is
Sackett Ridge Saddlery
1110 Southampton Rd
Westfield, Ma. 01085
Unauthorized returns will not be accepted. There are occasions when the item returned, will be send back to a different address.
Merchandise must be unused, and must be clean, and in the same condition as you received it.
Special orders or make-ups are not returnable.
We stand behind our products and will replace or repair any merchandise that is defective under normal use, within a reasonable time frame.
Shipping and handling charges are not refundable.
For specials that offer FREE SHIPPING this applies to ground shipping only within the contiguous US only.
If the merchandise is returned, the original shipping charges will be charged back to customer.
If free shipping applies when you spend a fixed amount, and you return some of the order.
If the amount you keep is under that fixed amount., then the original shipping charge will be deducted from your credited return..
sackett ridge saddlery